Support requests buried in inboxes
Keep requests, triage notes and next actions against the customer.
Explore this capability
WORKBIE · BECAUSE IT’S EASIER
Workbie for IT & Technology
Support and delivery. Without the gaps between tools.
Connect customer requests, asset records, project tasks and resolution notes so each handover carries the right context.
Free Business Workflow Audit. No obligation.SOUND FAMILIAR?The gaps between your tools
The gaps between your tools
are where the work gets harder.
Your existing software may handle one part well. Workbie connects the work around it — customers, people, documents, operations and accounts — in one business management suite.
Asset details separate from the request
Link relevant asset information and supporting documents to the work.
Explore this capabilityProject delivery disconnected from support
Connect agreed project stages, tasks and service handovers.
Explore this capabilityResolution notes not shared with the team
Retain approved notes and follow-up ownership alongside the request.
Explore this capabilityCustomers chasing progress
Scope a customer portal for permitted requests and status information.
Explore this capabilityService workload hard to compare
Review request stages, task ownership and recorded work in agreed dashboards.
Explore this capabilityBEFORE AND AFTER
A more connected working day.
Illustrative changes we can scope around your team — not measured customer outcomes.
TodayWith Workbie
Support requests buried in inboxes
Keep requests, triage notes and next actions against the customer.
Asset details separate from the request
Link relevant asset information and supporting documents to the work.
Project delivery disconnected from support
Connect agreed project stages, tasks and service handovers.
Resolution notes not shared with the team
Retain approved notes and follow-up ownership alongside the request.
Customers chasing progress
Scope a customer portal for permitted requests and status information.
Service workload hard to compare
Review request stages, task ownership and recorded work in agreed dashboards.
One record. From the first step to the last.
01
Request
02
Triage
03
Assign
04
Investigate & resolve
05
Review & close
Service requestsCustomersAssetsProjectsKnowledge
ASK WORKBIE AILess searching.
Less searching.
A clearer next action.
Ask about the records your role is allowed to see. Prepare summaries and follow-ups from agreed information, with approval where it matters.
Fictional example conversations. Available actions and permissions are scoped; AI does not replace your team's professional judgement.
Which support requests are waiting on the customer?
Workbie AIThe sample request list shows outstanding customer questions and the responsible team member.
Prepare a handover from the approved resolution notes.
Workbie AII've drafted the recorded resolution and open follow-ups for your service lead to review.
WORKBIE ON THE MOVE
My support request. Wherever the work happens.
- Review request history
- Record investigation notes
- Prepare resolution for review
Illustrative mobile view with fictional records. Access, device needs and workflows are agreed for your team.
Discuss your workflow
TRY BEFORE YOU BUY · 10 PILOT PLACES ACROSS WORKBIE
Discuss the pilot offerA free Business Workflow Audit. One agreed pain point fixed free.
Business Workflow Audit worth £995. We agree the chosen problem and success criteria before starting, then fix it free, guaranteed. No obligation to buy further work. All we ask is a short honest testimonial when we fix your pain point.
Know what you're getting before committing.
Your workflow map
We map the chosen process, its handovers and where information is entered or lost.
A shortlist of improvements
What to keep, connect or replace — starting with the gap that matters most to your team.
A suggested pilot and timeline
An agreed first workflow, success criteria and indicative next steps, rather than an open-ended software project.
Do we have to replace our existing software?
No. We review what works and the available connection options first. Outlook, accounts packages and other providers are considered where relevant; technical access and integration scope are confirmed before development.
What does a wider system cost?
Pricing depends on the agreed configuration and scope. Custom-built pricing is agreed after discovery, with monthly payments. The free pilot does not require you to buy a wider system. See the pricing options.
What needs to be agreed for our industry?
Workbie is not presented as a complete monitoring or device-management platform. Existing support tools and integrations are reviewed before any replacement is agreed.
YOUR BUSINESS. BUILT SMARTER.
Start with the part of your working day that needs fixing.
Tell us where the work slows down. We'll discuss your current tools, what needs to connect and a sensible first step.
Want more context? See the it & technology overview or explore the platform.
Choose Workbie — because it’s easier.
Step 1 of 2 · takes 10 seconds
IT & Technology. Built smarter.
Just your name and email to start. We’ll contact you back as soon as possible.