Privacy policy.

Your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it.

Who we are

Software Advance Limited (“we”, “us” or “our”) gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law.

• Registered office: 67 Bolton Road, Wigan WN4 8AA
• Company number: 08606605
• Data Protection Officer: Allan Smith
• Contact: 01942 311113

Information we collect

Software Advance Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect unnecessary personal data and do not process your information other than as specified in this notice.

Personal data we collect

• Name
• Home address
• Personal email
• Business email
• Home telephone number
• Work telephone number
• Mobile telephone number

How we collect it

• Online forms
• Employment CVs
• Application forms
• Website enquiries
• Telephone enquiries
• Email enquiries
• Reviews and one-to-one meetings

How we use your personal data

We will never disclose, share or sell your data without your consent unless required to do so by law. We only retain your data for as long as necessary and for the purposes in this notice. Where you have consented to promotional offers and marketing, you can withdraw consent at any time.

• Performance of contract and service delivery to ensure orders are completed
• Legal obligations for business accounting and tax purposes
• Credit reference checks with designated agencies prior to employment
• Employment process compliance with HR laws
• Health and safety compliance, including risk assessments
• DVSA compliance for driver licensing requirements

Your rights

You have the right to access any personal information we process about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom data has been or will be disclosed
• How long we intend to store your data
• The data source, if not collected directly from you

You can request erasure of your personal data or restriction of processing in accordance with data protection law, object to direct marketing, and be informed about any automated decision making we use. We may ask you to verify your identity before acting on a request, to keep your data secure.

Safeguarding measures

We take every reasonable precaution to protect your personal data from unauthorised access, alteration, disclosure or destruction, including website SSL certificates, two-factor authentication and encrypted data.

If you don’t provide your data

You are not obliged to provide personal information, but as it is required to provide our services, we may not be able to offer some or all of our products and services without it.

Data retention

We only retain personal information for as long as necessary, with strict review and retention policies. UK tax law requires us to keep basic personal data (name, address, contact details) for a minimum of 6 years, after which it is destroyed. Marketing consent data is retained until you withdraw consent.

Making a complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office (ICO).

Questions about your privacy?

Call 01942 311113, email [email protected], or write to 67 Bolton Road, Wigan WN4 8AA.